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  Ph: 804-418-8001
Updated April 17th, 2023

Thank you for shopping at Bobbin & Bolt!


- In the event that you are not 100% satisfied with your purchase, we accept returns within 30 days on any item that is unopened and unused, WITH RECEIPT, in the original packaging. 

- You have 30 calendar days to return unopened and unused items. 

- There are no refunds on Service Labor or Classes. 

- Any class fee the customer wishes to return will automatically be returned to a Bobbin & Bolt gift card. See Our Class Policies for more detailed information.

- Due to Copyright, there are no returns or exchanges allowed on Books, Patterns, or Embroidery designs.

- ABSOLUTELY NO returns or exchanges on New Machines, Previously Loved Machines, BERNINA presser feet/attachments, bernette presser feet/attachments, cut fabric from the bolt, precut fabric, or clearance items. NO EXCEPTIONS. 

- Customer is responsible for return shipping if an item purchased online is returned.


- All items that have been requested, prepaid, and special ordered for a customer are not eligible for return, refund, or exchange; prior to the items arrival, or after the item has been picked up. NO EXCEPTIONS.