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  Ph: 804-418-8001
Updated June 15, 2021
In the event that you are not 100% satisfied with your purchase, we accept returns within 30 days on any item that is unopened and unused, WITH RECEIPT, in the original packaging. You have 30 days to exchange unopened and unused items.

There are no refunds on Service Labor or Classes.

Due to copyright, there are no returns on Books, Patterns, or Embroidery designs.

Any item, service, or class fee the customer wishes to exchange will be automatically returned for store credit if past 30 days of original receipt.
NO returns or exchanges on machines, BERNINA presser feet/attachments, cut fabric, or clearance items.

The customer is responsible for return shipping on any returned Online Orders.

All items that have been requested, prepaid, and special ordered for a customer are not eligible for a return, refund, or exchange; prior to the items arrival, or after the item has been picked up. NO EXCEPTIONS.