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  Ph: 804-418-8001
Updated January 5th, 2022
In the event that you are not 100% satisfied with your purchase, we accept returns within 30 days on any item that is unopened and unused, WITH RECEIPT, in the original packaging. You have 30 days to exchange unopened and unused items. Any item customer wishes to exchange past 30 days of the original receipt, will be returned for store credit in the form of a Bobbin & Bolt gift card. 

There are no refunds on Service Labor. No Exceptions.

There are no refunds on Class Registrations or Event Registrations.
Any Class fee the customer wishes to cancel or exchange will be automatically returned for store credit in the form of a Bobbin & Bolt gift card.

There are no returns on Books, Patterns, or Embroidery designs due to Copyright. 

There are absolutely NO returns or exchanges on machines, BERNINA presser feet/attachments, cut fabric yardage, or clearance items. NO EXCEPTIONS.

The customer is responsible for return shipping on any returned Online Orders.

Any and all items that have been requested, prepaid, and/or special ordered for a customer are not eligible for a return, refund, or exchange; prior to the items arrival, or after the item has been picked up. NO EXCEPTIONS.